Why Choose SNA Tours?
SNA Tours, one of the very few reliable tour operators has been the price and quality leader for travel to Asia. We’re a brand that Canadians & Americans can trust. One of the keys to our success - Not just only sightseeing, we put you to learn and experience the culture more than regular tour company. Moreover our unique quality controls system. Not only do we monitor our tours on a daily basis and work around the clock to resolve any issues that may arise to ensure you have a perfect vacation, but also we send our employees to China once in a while to ensure the quality of our tours. Nothing is perfect, but SNA Tours has never stopped pursuing perfection.
Customer satisfaction is our number one priority. To ensure the quality of your travel experience in China, we pay close attention to every detail of our tours. We would send "quality control" personnel from our office disguised as normal travelers to accompany our tours, to collect accurate status report of our hotels, buses, and guides. Making sure that everything meets the high standards SNA Tours has been known for, we actively and timely replace any aspect of the tours that no longer meets our required standards.
China Emergency 24/7 Service
In case of an emergency while in China, our English speaking national/local guide is required to provide you his/her phone/room number for you to contact him/her in each city.
All our competitors say they have unbeatable value, but when you compare, obviously you can see that our similar tours will not only save you hundred dollars per person but also stay in better hotels, have better meals, better guide service and better coverage such as insurance and more attractions they do not cover in their itineraries. We are the company really help you save money, trying to make lowest profit as we can, unlike most of greedy competitors, trying to get more money from you and still declare themselves unbeatable . We have more buying power than most tour operators due to bigger business volume we deliver to airlines, hotels and local handling agencies. Meanwhile you will deal with our specialists directly and you will save a lot of money of commissions paid to the retail travel agents. In order to offer the lowest price guaranteed, we closely monitor the North America market and check our competitors on a regular basis. With the strong support of Air Canada & Air China, hotels and local agencies in China, we’re able to achieve this goal. We work together to guaranteed the unbeatable value for your travel investment. You are encouraged to compare with any other tour operators and if you can find any better value tours at better price, please let us know and we will be happy to offer you some bonus for your kindness of reporting to SNA Tours.
Handpicked Tour Managers and Local Guides
As known by all seasonal travelers, tour guides play a very important role in ensuring a joyful, worry-free, yet informative, and successful trip. Through great efforts for many years, SNA Tours has built up a great team of professional national guides and local guides. Our guides are handpicked; therefore travelers are able to designate a guide beforehand. We select our local/national guides based on these qualifications:
1. Good command of English.
2. Knowledge of China and experience as a tour guide.
3. Hospitality and round clock care to customers and abides by our company policies.
We ask all of our customers to rate hotels, guides, drivers, meals, etc. Whenever a certain person/place receives repetitive complaints, we take immediate action to investigate and resolve the issue so that we do not compromise our quality. We are appreciated for your comments, ratings and any suggestions to improving our work. We are confident that with help of all parties concerned SNA Tours will always lead the industry both in price and quality.
Most meals are included in the tour package. Breakfast is American served buffet-style at the hotel. Lunches and dinners are Chinese served family-style because we want each traveler to have an opportunity to experience local flavors, which vary in each city. We use tourist class restaurants, meaning they are an approved sanitary dining facility.
For the group travelling, we are concern that balance sightseeing, culture learning, experiencing and shopping on our itinerary. Unfortunately, shopping stops are unavoidable with any company that runs tours in China. However, we are the only company to limit them.
Each stop is limited to no more than 1 hour and you have absolutely no obligation to purchase anything.
- Member of American Society of Travel Agents (ASTA)
- Member of The Association of Canadian Travel Agencies (ACTA)
- BPCPA-Trusted Travel Agent