FAQs

Which airlines do you use?

The airlines we use are dependent on your destination. We most frequently use Sichuan Airlines, China Southern Airlines, China Eastern Airlines, Cathay Pacific and Singapore Airlines. We are unable to accommodate airline requests, however; in some cases, we offer an upgrade to a specific airline for an additional fee.

What is the luggage allowance?

The allocated luggage allowance is usually: 1 piece of carry-on luggage no more than 5kgs. 1 piece of checked luggage no more than 20kgs. Luggage allowances may differ depending on which airline you fly with, so it is always advised to check with the airline directly prior to departure.

What are your tour sizes?

The average tour group consists of 28 participants but our tour groups can range from anywhere between 8 and 37 people. We require a minimum of 8 people to make each tour departure date available. If your preferred departure date has less than 8 people, we will place you on a waiting list or we will offer you an alternative tour departure date.

What are the age groups of the tour participants?

Our tour participants will vary in age. They can be from as young as infants travelling with their family to the elderly. Our travellers mix well together due to their shared interest in travel, cultural knowledge and their enthusiasm to explore different countries.

When should I book my tour?

We suggest you fill out a reservation form as soon as you decide on which tour and departure date you would prefer. Booking at least 3 months in advance is recommended to ensure your preferred departure dates are still available and to allow enough time to apply for necessary visas.

When is the best time to travel?

The best time to travel is dependent on which season meets your travel preferences. The best times to visit are usually between April – June and September – October, however many people prefer to travel during the off-peak season when there are fewer tourists.

Can you offer us a land only package?

Land only packages can be accommodated, please contact the customer service team to discuss the package costs and suitable dates.

Can I fly business class?

For some tours we offer an upgrade to business class for approximately $3,000. This is subject to availability and we do not accommodate airline requests.

What are the tour inclusions?

For the most part, our tour inclusions remain the same, however, we recommend that you read the fine print carefully to ensure you are aware of what is or is not included. Inclusions for our all-inclusive tours are: economy airfares, airline surcharges and taxes, airport transfers, domestic flights (if applicable), all transportation, luxury accommodation, experienced English speaking guides, tour tipping (unless stated to be paid separately), most meals (these are outlined in the tour itinerary), sightseeing admission fees and included entertainment and cultural activities.

What are the tour exclusions?

Exclusions usually include travel insurance, visa fees, some meals and beverages, tour tipping (if applicable), single supplement fee, anything of a personal nature, laundry and anything listed as optional on your tour itinerary. Our optional tours are available for an additional fee and may be purchased on site with your tour guide. If you choose not to join an optional tour, you may enjoy this time exploring the city at your own pace. If you want to extend your tour, this is possible at an additional fee. Please contact our customer service team to discuss extension packages.

Do I have to pay the single supplement fee if I am a solo traveller?

Yes, a single supplement fee will apply if you are a solo traveller and at SNA Tours, all solo travellers will have their own private hotel room. We understand that there will be some solo travellers who would be happy to share a room. Therefore, if you are happy to share, SNA Tours will try our best to match you up with another solo traveller of the same gender. However, if we cannot match you up with another solo traveller the cost of the single supplement fee will need to be paid. Please contact our customer service team to further discuss.

Why do I have to pay tour tipping?

Tour tipping is standard in the tourism industry and helps pay for the drivers, guides and porters who ensure your tour is enjoyable. The tour tipping can be found in the fine print of each tour and is payable upon booking. Whilst at your destination you will not be expected to tip again, unless you embark on the Yangtze River Cruise or any optional tours.

What is the accommodation like on tour?

We only use luxury accommodation that is between 4 – 5 stars. If you are travelling to a remote or small city, accommodation of this calibre may not be available. In these instances, we will provide the best accommodation available.

What are the meals like on tour?

Most of the meals on tour are a selection of authentic dishes of the country you are visiting. Breakfasts will usually consist of a selection of Western and Asian cuisines and lunches and dinners will include a number of dishes shared among a small group of people. With each meal 1 drink is usually included; however alcohol or additional beverages will need to be purchased.

Can you cater for travellers with specific food allergies?

If you have a dietary requirement or are allergic to specific food(s) please indicate as such on your reservation form. We will try our best to accommodate all food requirements right from the beginning, starting with your in-flight meals.

What is the transport like of tour?

The transportation on tour will include private, air-conditioned buses to transport guests between sites and cities. Overnight journeys on sleeper trains will also be used for some journeys. On the sleeper trains, each compartment will consist of four berths with cushioned beds, air conditioning and lockable doors. A small pillow, sheets and a quilt will also be provided. Facilities on board are basic with both western-style and Asian-style toilets. An upgrade to a high-speed train is also available and includes one night’s accommodation.

What are the guides like on tour?

We carefully select our guides to ensure that they are experienced and have extensive knowledge of the sites and cities in which they tour. They are locals with exceptional English and are friendly and helpful.

Do I require a visa?

The destinations we visit (excluding Japan) require all Australian and New Zealand passport holders to secure a valid entry visa prior to departure. You may choose to have your visa applied for by SNA Tours on your behalf for a small additional fee. When visiting Vietnam and Cambodia, your tour guide will assist you in securing a visa for Cambodia whilst crossing the border from Vietnam. For all visa information visit the Resources section on our website.

Do I need travel insurance?

We strongly recommend that all travellers invest in full coverage travel insurance and this can only be done prior to departure and in your country of origin. If you would like to apply for travel insurance through SNA Tours, please indicate as such on your reservation form or contact our team immediately. If you wish to travel and are 65 years or older, you are required to obtain travel insurance and send evidence of this to SNA Tours.

Will I need any vaccinations?

We suggest that you visit your doctor or travel clinic at least 8 weeks prior to departure. Your health professional will be able to give you the latest advice on vaccinations needed for the countries you will be visiting. It is the sole responsibility of the traveller to ensure they have the necessary vaccinations.

Can I travel if I have a medical condition?

If you have a medical condition that will require equipment or may affect your ability to perform some activities outlined on the tour itinerary, please inform us immediately. We hold the right to deny participation on tour to any passenger we feel may hinder or affect the experience of other travellers.

What should I take on tour?

We suggest that travellers pack comfortable and durable clothing and walking shoes. Ensure you pack shoes, socks, pants and a jumper or jacket. A waterproof jacket or umbrella is advised and so too is a hat and sunscreen. A small backpack is ideal to use as carry-on luggage and to take with you on day trips and tours. We suggest you pack clothing suitable for the season and destination you are travelling in. Spring – sports coats, light jackets, sweaters, long pants, shorts and long sleeved shirts. Summer – short sleeved shirts, t-shirts, skirts, sandals, caps and rainwear. Autumn - sports coats, light jackets, sweaters, long pants, shorts and long sleeved shirts. Winter – Coats, thick sweaters, gloves, beanie, thick socks and padded shoes.

What are the bedding configurations of the accommodation?

If you are holidaying in China, India or Vietnam you have the choice of Twin (2 single beds) or Queen rooms, you can outline your preference on your reservation form. We always do our best to accommodate your preference, however, as accommodation is subject to availability, we can't always guarantee you will get your first preference. In the case of families travelling with children, we can offer triple rooms (usually 2 single beds plus a rollaway) and we will also try our best to book the rooms as close to each other as possible.

What vessel will I be cruising the Yangtze River on?

You will be cruising on the Yangtze Gold 6. For more information on the ship and its facilities, please click here.